Monday, April 27, 2015

When Your Service Provider Can Sink Your Business

This is an amazing (and sad) story -- a mid-sized business relies on its web hosting service provider for its web site. Typical, really. But they were also utilizing the hosting service for their entire back-office data -- CRM, accounting, payroll, and more.

Without an understanding of the ramifications -- perhaps lacking even a systems administrator, let alone a CIO -- the company was processing and storing all its data on its website. One day, a developer was optimizing the database and removing records that the business no longer needed (so he thought). But a single, poorly formed delete query wiped out the database table. This minor error in a SQL command deleted the sum of the company's data; the company was rocked to the core. In a few months, they went belly-up.

Lesson: choose a proper SAAS provider that can handle your data properly. Know what you want, what you are getting into, and what happens to your data.

Read more here... Death by Delete

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